Staying in touch! 💌
Keeping your registrants in-the-loop through notifications are a great way to increase show-up rates!
We offer you a few options to notify your registrants at different time intervals. Here's the full list:
Instant Confirmation: This email will be sent immediately following a successful registration.
24 Hours Before: This email will be sent 24 hours prior to the scheduled start time of the session.
1 Hour Before: This email will be sent 1 hour prior to the scheduled start time of the session.
15 Minutes Before: This email will be sent 15 minutes prior to the scheduled start time of the session.
Each notification will include the registrants Unique Join Link and outline the exact date and time that their session is scheduled to start.
It'll also include any custom text that was added to the notification.
Replay Follow-up: This email will be sent to either of the following: All Registrants, No Shows or Attendees with a Replay link of the event that has just ended.
Turning Them On/Off
While all the emails are enabled from the get-go, you have the option to disable all/any of them.
To start, you'll want to hop into the Additional Options by clicking Edit on your event.
From there, you'll find the Email Notification card where you'll be able to manage the notifications.
Simply toggle any individual notification based on which ones you'd like to keep enabled!
Customizing The Emails
With each notification, you can include a custom snippet of text.
Simply click Edit Email for the specific notification and you'll find a preview of the email appears.
You'll also see a custom text area where you can add a message of your choice.
Note: Keep in mind that we don't support any text formatting options. Please limit it to plain text.
If you are on the Growth or Business plans and want to update the logo that shows in the email, you can do this by going to "Settings" and clicking on the "Branding" tab in the top right corner
Then you can upload your brand logo by clicking on the "Upload logo" button and adding the image. You can also update the color scheme by entering a new HEX code or selecting the color palette.
Make sure that you enable the "Confirmation and Reminder Emails" as well so that the Branding is updated!
You'll now see the updated brand and colors in the Emails under the Events!