A Few Popular Questions! 🤔

What is room size and what does it affect?

The room size (based on the account plan) refers to the total number of concurrent attendees that you can have on each session. In other words, it is the maximum number of attendees you can have on your session at any one time.

The room size does not affect the total number of registrations you can capture, nor does it affect the cumulative total of attendees you can have for the session.

If needed you can set session registrations limit in the Event Settings. 

How can I increase my room size?

Your maximum room size is based on your account plan which you can change at any time through the Billing settings.

Any changes will be applied as soon as your new plan comes into affect (upgrades occur immediately and downgrades occur at the end of your current billing cycle).

💡 Note: If you upgrade during a live event, the new room size will be applied to the live event as soon as the upgrade occurs.

What happens if I hit the limit during an event?

If the total number of concurrent attendees reaches the room size limit, any additional attendees will be brought to a separate Session Is Full page.

They'll need to retry once a space opens up—either because another attendee leaves or because the room size was increased through an upgrade.

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