If you're unable to connect your webcam and/or microphone in the Demio Event room, it's most likely because the correct browser permissions haven't been set.

While Demio automatically asks for these permissions when you first try to connect your devices, they can become revoked for various reasons. We'll be exploring how to manually check and enable them in different browsers.

When you're in the Demio Event room, you'll see a Lock Icon in the URL bar, located to the left of the URL. Simply click on the icon to open up the permission window.

For both the Camera and Microphone settings, you'll want to select Allow from the dropdown.

Once you've done that, you'll find that you can now connect your devices (you may need to refresh your Session).

In the URL bar, located to the left of the URL, select the Camera Icon. Change to Allow beside the camera and mic icon.

You'll want to ensure that the Use the Camera and Use the Microphone options under Permissions are set to Allowed or Temporarily Allowed.

In the case that they aren't, simply remove that setting (using the X next to the current status) for each permission.

Then refresh the page to allow the browser to re-prompt for those permissions. You'll want to select Allow from this next prompt. You can also check the Remember this decision box to ensure that the settings stay the way you want.

Once you've done that, you'll find that you can now connect your devices (you may need to refresh your Session).
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If that didn't resolve the issue, select the three vertical dots (menu icon) in the upper right corner and select Settings:
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Scroll down to Privacy & Security and select Site Permissions. Ensure that both Camera and Microphone are set to Allow. Next, restart Firefox.

You'll want to start by secondary clicking (right-click or control-click) on the URL bar. From there, you'll want to select the Settings for This Website... option.

This will open up the permission window. For both the Camera and Microphone settings, you'll want to select Allow from the dropdown.

Once you've done that, you'll find that you can now connect your devices (you may need to refresh your Session).

If you're selecting Allow permissions and still receiving a "Demio doesn't have permissions" message, your browser may not have device access at a system-level.

Refer to our Enabling System Permissions article to learn how to resolve the issue.