The Chat Box will be your primary point of contact with Attendees!
All Attendees will have access to the Chat Box and have the ability to send messages.
The Chat Preferences will determine exactly who is allowed to see any messages sent by Attendees, but Admins (Hosts/Presenters/Moderators) will be able to view all chat messages sent.
The Chat Box will automatically outline which users are Admins and which are Attendees.
By hovering over a message, you're shown a few options you can use to act upon each message.
Delete Message: deleting a message will remove it from the Chat Box altogether.
Mark a Question: selecting the ? symbol will mark the message as a Question, sending it to the Questions area of the chat:
Direct Message: selecting the @ symbol next to the message allows you to direct message the Attendee and even choose to send it privately. Enter @ and start typing the Attendee's name to send a direct message to an Attendee.
Chat Resources
The Chat Box also allows you the options to share Polls, Handouts, and even Featured Actions with your Attendees.
Here's a quick summary of what each option does!
Poll: ask a multiple-choice question to your Attendees and survey their answers
Handout: share a file directly with your Attendees
Featured Action: share a Call-to-Action link with your Attendees (previously Resources)
With each of our options, you have the ability to Save the option for later or Share Now to have it sent on the fly.
Since everything you set up in the Event room will be saved (even if you leave the room afterward), setting up any actions before your webinar is scheduled to start is a great idea!
Message Box
If you want to send a direct message to an Attendee, not responding to a question, when you type @ followed by their name, a pop up will show matches to choose from, then you have the option to direct message any Attendee or Admin, and you can choose to make that message private.
You also have a few Reactions that you can use by selecting the Smiley Face.
It's a fun way to share how you're feeling with everyone else!
Chat Filter and Admin Chat
Near the top of the Chat Box, you'll find an All filter icon - to filter messages based on the following options:
All Messages
Questions only
Mentions only
Admin chat
This works on a smart dot system, making it easy to ensure you can monitor any messages that are meant directly for you.
Smart Dot Notification
The smart dot is a priority-based notification system. It operates on a "Total Count, Priority Color" logic. To simplify, let's break this down. The new logic will show:
1. The Number (Volume): The number inside any badge always represents the TOTAL sum of unread messages across all categories.
2. The Color (Urgency): The color of the badge indicates the highest priority message type currently unread in that pile.
The Priority Hierarchy:
🔴 Red (Highest): Admin Chat
🟠 Orange: Mentions
🔵 Blue: Questions
🟢 Green (Standard): General Chat
NOTE: The smart dot will show red beside the All filter once there are messages in the Admin chat, even if other types of messages are present. You can read more on the Admin chat here.
The Admin chat is only visible to Admins, and you can communicate privately with the other Admins here. If any messages are sent in the Admin chat, this will be denoted by a red dot while unread.
The main "Chat" button on the bottom control bar will also follow the same logic, whereas the badge will show the total unread count, but with the color of the highest priority.
The Polls tab will allow you to quickly see any polls you ran during the webinar:
The Handouts tab will allow to quickly see any files shared during the webinar as well as the number of clicks.
