Manage Your Billing

Learn how to update your billing details or change your plan.

Maryna Paryvai avatar
Written by Maryna Paryvai
Updated over a week ago

Whether it's updating your credit card details, upgrading to a larger room size, or anything else billing-related, you'll want to jump over to the Billing settings in your account.

Click the drop-down arrow in the upper right-hand corner next to your account name.

From there, click on Settings:

Then click on the Billings tab. You'll find all of the billing options here!

Only the Account Owner can make changes in the Billing Settings.

Update Your Plan

We currently have multiple plans and you can choose whichever fits your needs best! If you want to upgrade or downgrade your plan, select the Adjust Plan option in your plan card.

We'll automatically prorate upgrades for you. For any downgrades, the price change would be applied starting from the next billing period.

All upgrades are processed immediately and you can upgrade to a higher plan at any time. Here are the scenarios we consider as upgrades:

  1. Going from a lower-level monthly or annual plan to a higher-level monthly or annual plan.

  2. Switching from monthly to annual plans within the same subscription level.

  3. Adding additional Hosts to monthly or annual subscriptions.

Downgrades are not pro-rated and you'll remain on the higher plan until the end of the paid period. Your subscription will be downgraded as soon as the paid billing period ends. The following scenarios are considered downgrades:

  1. Going from a higher-level monthly or annual subscription to a lower-level monthly or annual subscription.

  2. Switching from annual to monthly plans within the same subscription level.

  3. Removing Hosts from monthly or annual subscriptions.

If you downgrade, you'll the list of features excluded from the lower plan when making the change:

Stop Upcoming Plan Change

If you have any upcoming plan changes, you'll be able to cancel them directly from within your Billing settings. With this option, you're able to stop upcoming plan downgrades as well as end-of-trial upgrades.

Update Card Details πŸ’³

To update your payment method, select the Update card details option under Credit Card.

Simply plug in the new card details or add a payment method via Google Pay or Link. Then, click Save Changes, and you're set!

3D Secure Payments

If you use a credit card with 3D secure enabled, you will be redirected to your bank's credit card authentication modal to complete an additional authentication step and confirm payment. You will be redirected back to Demio when the authentication is completed.

If the invoice remains unpaid, you will see a warning notice. By selecting Confirm Invoice, you will be able to confirm the transaction and you will be good to go!

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