Two-factor authentication, commonly referred to as multi-factor authentication, allows you to make your Demio account more secure by requiring authentication beyond an email and password when logging in.

Setting It Up

Before you start

  • Before setting up two-factor authentication, ensure you have access to your account email address. You can do this by visiting your Profile Settings and reviewing your email. If you need to update your email address, be sure to update to an email address you can access.

  • You'll need to download an authenticator app to your mobile device. Popular options include Google Authenticator for iPhone / Google Authenticator for Android, Authy, or Microsoft Authenticator.

  • You will always need access to your mobile device to generate the authentication code. There isn't a way to generate a code on your laptop or desktop computer.

Set up Two-Factor Authentication in Demio

Both the Admins and Team Members can set up two-factor authentication.

To do so, navigate to your Profile settings and click Enable.

Next, you will see the following screen to scan the QR code in your authenticator app and you will need confirm the 6-digit code generated.

Next, click on the Enable 2FA button to confirm.

After that, you should be good to go!

Verify Your Login

When you log in to Demio from now on, you must provide the two-factor authentication code before you can access Demio. This code will be generated by the authenticator app you used on your mobile device.

Below are a few popular authenticator apps. You may have used one during setup to generate your authentication code:

Note: Account sessions will also automatically expire after 2 weeks, requiring you to login again to gain access to your account.

Disable two-factor authentication

We strongly recommend that you use two-factor authentication to protect your account data. But if you no longer want to use this feature, you can turn it off from your Profile settings in your account by clicking on Disable.

You can reconnect two-factor authentication anytime, but you will be required to set it up from the beginning each time you turn it back on.

Recover Your Account

If you're unable to verify your login, Contact Demio support by sending an email to [email protected] using your account email address. We'll help you begin the account recovery process.

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