Streaming quality issues are often related to network conditions, connection to the server, or overloaded computer resources. They can be frustrating but most of them are fixable with a few simple steps.
Quick Fixes
Whether you're experiencing pixelation, buffering or blurry video, here are some quick tips to improve your streaming experience:
Switch to an incognito browser window to rule out issues caused by conflicting extensions or plugins.
Close all unnecessary apps and tabs to reduce the load on your device's resources.
Clear browser settings to reset your connection.
Check camera settings: If you're using a professional camera, ensure it's set to stream at 720p quality (Demio's maximum supported resolution for live streaming).
Common Solutions
If the quick fixes don't help, there are a few additional common solutions you can try to achieve a better streaming experience:
Run a System Check to verify that your audio and video bitrate is above 350kbps and packet loss is minimal. Follow our Connectivity: Best Practices guide to improve these metrics.
Try using a different browser. While we recommend Google Chrome for an optimal experience, Safari and Firefox can be more efficient on weaker machines.
Restart your device to refresh the system settings.
Use a hardwired connection instead of Wi-Fi to boost network speeds. A wired connection is faster than WIFI as it eliminates bottlenecks even though the bandwidth remains the same.
Run a test using another device and network to determine if the issue is device- or network-specific.
Screen-Share Tips:
Use Demio Presentation Materials when possible to share slides and videos with your audience in the best quality possible.
If you're sharing screens on a large monitor or high-resolution screen, reduce the size of browsers, applications or windows shared to a quarter of the monitor size. This reduces the number of pixels being streamed, improving performance.
By following these steps, you can troubleshoot and improve streaming quality for a smoother experience during your Demio events.
If the streaming quality issues persist, please reach out to our team via live chat or at [email protected]. We'll be able to review your Session's connection metrics to verify the source of the issue and suggest the best next steps.