If you're having issues connecting to the Event Room or enabling your audio or video devices, follow these troubleshooting guides to resolve common issues:

If the above steps don't resolve your issue and you're still unable to access Demio, it may be related to a system-wide problem we're addressing. To stay updated, check our Status page.

You can subscribe to status updates via email or Slack by clicking Subscribe to Updates at the top right of that page.

While we aim for 100% availability, occasional technical issues may occur. In such cases, our team works to respond swiftly to restore services ASAP.

Note that certain integrations may not be reflected on Demio’s status page. For updates regarding these integrations, we advise checking their respective properties for any downtime notifications:

If all services show as operational, try accessing Demio using a different browser, device, and/or network to rule out local issues.

If the problem persists, please reach out to our team via live chat at the bottom right of the page or at [email protected]. We'll be happy to assist you!