First, click on Events from the top menu, then click on the webinar title you are needing the Chat analytics for:

Then click on the Messages count from the specific Session:

Click Export and you'll be able to download the chat log in .CSV format:

On-Demand Sessions

You are able to respond to On-Demand Session messages from Chat analytics:

Once you click Send Reply, the Attendee will get your reply directly from [email protected] with your reply. 👍

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