First, click on Events from the top menu, then click on the webinar title you need the Chat Analytics for:
Then click on the Messages count from the specific Session:
You will see the full list of chat messages from the Session with the option to filter the list and see All Messages or only messages marked as Question during the Session.
The data can be filtered by Session or by Date Range across multiple Sessions.
Click Export and you'll be able to download the chat log in the CSV format:
You are able to respond to On-Demand Session messages from the Messages section in your Activity tab. By clicking Reply, you will be able to directly send an email to the Attendee you wish to reply to:
Once you click Reply, the Attendee will get your reply directly from [email protected] with your message:
If the Attendee responds to your email, you will receive the response at the email address set in your Email Settings.