First, click on Events from the top menu, then click on the webinar title you are needing the Chat analytics for:

Then click on the Messages count with the specific session:

Click Export and you'll be able to download the chat log in .CSV format:

On-demand Sessions

You are able to respond to on-demand session messages from chat analytics:

Once you click "Send Reply", the attendee will get your reply directly from [email protected] with your reply. 👍

Did this answer your question?