First, click on Events from the top menu, then click on the webinar title you are needing the Chat analytics for:
Then click on the Messages count from the specific Session:
You will see the full list of chat messages from the Session with the option to filter the list and see All Messages or only messages marked as Questions during the Session.
The data can be filtered by Session or by date range across multiple Sessions.
Click Export and you'll be able to download the chat log in the CSV format:
You are able to respond to On-Demand Session messages from Chat analytics:
Once you click Send Reply, the Attendee will get your reply directly from [email protected] with your reply. 👍
If the Attendee responds to your email, you will receive the response at the email address set in your Email Settings.