As an Attendee for an upcoming Demio webinar, here's a list of things you should confirm for an optimal experience!
1. Ensure you are viewing the webinar from one of our supported browsers!
Pro Tip: Use an Incognito Browser Window to avoid conflicts with any browser extensions you may have installed.
2. Make sure you run a connectivity test using Demio's System Check. As an Attendee, you'll want to keep an eye on any packet loss. In this test, you can also test your audio by hitting the Play button. This way, you will know ahead of time that your sound works and you'll be able to hear the webinar!
If you are inside the Event Room, you can check your audio settings by clicking on the Gear icon and clicking that same Play button!
Pro Tip: If your device is on Wi-Fi, moving closer to your router can help. Plugging in directly using an Ethernet cable is even better!
If your connection is restricted and does not allow you to connect to Demio's streaming servers, you may need to open the required ports and whitelist the necessary domains to connect.
3. Demio works best when you close any other browser tabs and applications on your computer. Try to close down anything you aren't using!
4. If you are planning on sharing your webcam/microphone as an Attendee, make sure you use one of the browsers supported for Admins, your permissions are set correctly for the browser, and the audio/webcam are connected. Run a system check here.